Privacy Policy

Last updated: January 07, 2026

Effective Date: January 1, 2025

At RentQuarters, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property rental and management platform. This policy is designed to comply with the Nigeria Data Protection Act 2023 (NDPA) and regulations of the Nigeria Data Protection Commission (NDPC).

1. Data Controller Information

RentQuarters ("we," "us," or "our") is the data controller responsible for your personal data. Our contact details are:

• Data Protection Officer: privacy@rentquarters.app
• Address: Enugu, Nigeria
• Phone: +234 802 471 7179

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you provide directly to us when you:

• Account Registration: Name, email address, phone number, password
• Profile Information: Profile photo, address, occupation, preferences
• KYC Verification: Government-issued ID, proof of address, selfie photos, date of birth, Bank Verification Number (BVN)
• Property Listings: Property details, photos, addresses, rental terms
• Rental Applications: Employment information, income details, references
• Financial Transactions: Bank account details, transaction history, wallet balances
• Communications: Messages, support tickets, feedback

2.2 Information Collected Automatically

We automatically collect certain information when you use our Platform:

• Device Information: Device type, operating system, unique device identifiers
• Log Data: IP address, browser type, pages visited, time and date of access
• Location Data: Approximate location based on IP address (we do not track precise GPS location without consent)
• Cookies and Similar Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from:

• Identity verification services (for KYC compliance)
• Payment processors (Paystack, Flutterwave)
• Social media platforms (if you connect your account)
• Real estate databases and property records

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes
• Contract Performance: To fulfill our contractual obligations to you
• Legal Obligations: To comply with Nigerian laws, including AML/CFT requirements
• Legitimate Interests: For fraud prevention, security, and service improvement

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your wallet
• Verify your identity (KYC) and prevent fraud
• Comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) obligations
• Send transactional notifications (rent reminders, payment confirmations)
• Send marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Enforce our Terms of Service and protect our rights

5. Information Sharing and Disclosure

We may share your information with:

5.1 Platform Users

• Property owners/agents when you apply for a property
• Renters when they apply for your property
• Validators assigned to inspect properties
• Artisans assigned to maintenance requests

5.2 Service Providers

• Payment processors (Paystack, Flutterwave)
• SMS/Messaging providers (Twilio, Termii)
• Push notification services (Firebase)
• Cloud hosting providers
• Identity verification services

5.3 Legal and Regulatory Bodies

We may disclose your information to:

• Nigeria Financial Intelligence Unit (NFIU) - for suspicious activity reports
• Central Bank of Nigeria - as required by payment regulations
• Law enforcement agencies - when required by valid legal process
• Nigeria Data Protection Commission - for compliance purposes
• Courts - when required by court order

6. Data Retention

We retain your personal data for the following periods:

• Account Information: Duration of account plus 5 years after closure
• Transaction Records: 7 years (as required by AML regulations)
• KYC Documents: 7 years after relationship ends (AML/CFT requirement)
• Marketing Consents: Until consent is withdrawn
• Support Tickets: 3 years after resolution
• Anonymized Analytics: Indefinitely

Regulatory requirements may override these retention periods where applicable.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest (SSL/TLS, AES-256)
• Secure authentication and access controls
• Regular security assessments and penetration testing
• Employee training on data protection
• Incident response procedures
• Physical security measures for servers and offices

Despite our efforts, no security system is impenetrable. We cannot guarantee the security of your data transmitted through the Internet.

8. International Data Transfers

Your data may be processed outside Nigeria by our service providers (e.g., cloud hosting, analytics). When we transfer data internationally, we ensure:

• Adequate data protection measures are in place
• Standard contractual clauses are used where appropriate
• Transfers comply with NDPC requirements

9. Your Data Protection Rights

Under the Nigeria Data Protection Act 2023, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@rentquarters.app. We will respond within 30 days.

10. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Sending an email notification
• Displaying a notice in the Platform

The "Last updated" date at the top indicates when the policy was last revised.

12. Complaints

If you have concerns about how we handle your data, you may:

• Contact our Data Protection Officer at privacy@rentquarters.app
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

13. Contact Us

For any questions or concerns about this Privacy Policy or our data practices:

• Email: privacy@rentquarters.app
• Legal Inquiries: legal@rentquarters.app
• Address: Enugu, Nigeria
• Phone: +234 802 471 7179